Bookings will be considered as confirmed only after receiving reconfirmation - a contract - either by fax or by mail. The contract means that the clients have accepted the general conditions listed below, mainly those concerning the prices, cancellations and payment conditions.
When making a reservation, the traveler shall confirm it by paying 50% of the price (unless specified otherwise in the program). The remaining balance of the full price shall be paid not less than 14 days prior to the beginning of travel, or documents shall be provided which fully secure the payment of the total price by the balance due date. When making a reservation 14 days before departure, the traveler shall confirm it by paying 100% of the price (unless specified otherwise in the program).
Payment should be made by a bank transfer, Paypal or Transferwise.
CANCELLATION OF TRAVEL ARRANGEMENTS BY THE TRAVELLER:
If the traveler cancels travel arrangements, company shall retain an amount from the total price as follows (unless otherwise specified in the program):
- up to 30 days prior to departure 10% of the price
- 29 - 22 days prior to departure 30% of the price
- 21 - 15 days prior to departure 40% of the price
- 14 - 8 days prior to departure 80% of the price
- 7 - 0 days prior to departure 100% of the price
- after departure 100% of the price
These costs shall also apply to a change of the departure date and of the accommodation establishment made at the traveler’s request, as well as to other such major changes.
We strongly advice travelers to take out travel insurance covering the costs of accidents, death or illnesses.
CANCELLATION BY COMPANY OR CHANGES TO THE TRAVEL PROGRAM
Company reserves the right to change the date and/or time of departure by unforeseen circumstances, and also the right to change the route of travel if travel conditions change (natural disasters, or other circumstances beyond Company’s control), without being liable for damages.
Company shall not be liable for changes resulting from unforeseen circumstances during the journey. In such cases, it may provide services as dictated by circumstances. Company reserves the right to cancel the travel program at the latest 5 days prior to departure. The total amount shall be returned to the traveler.
Any claim has to be communicated to our agency during the stay or within a maximum of 7 days after end of arrangement with the agency. No claim will be accepted afterwards. All claims should be sent in written form to the agency.
Negotiation is considered a general method of solving problems or discrepancies concerning the fulfilment of the contract. In case that the results of such negotiations are not found satisfactory by either of the parties, courts in the Slovenia are considered the courts of appeal and arbitration.
When rates on the market increase substantially (fuel, hotels etc) the agency has the right to change the rates published. Prices are informative and are subject to change without notice. “Gourmetravel” is not responsible for any change in prices that may occur due to a decision made by the administration of the individual sites.